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Conditions of use

The London Egg Bank (we’ll refer to it as ‘LEB’) is a registered company in London based at 112 Harley Street . By placing an order on this site you, the recipient of the egg donor, confirm that you have:

    • Attended The London Women’s Clinic or The Bridge Centre for a consultation and have a treatment date agreed at that clinic.

    • Received verbal and written information about your treatment and had the opportunity to discuss the procedures involved in receiving an egg as part of your treatment with your treating clinic.

    • Received all the relevant information pertaining to your treatment, as required by the HFEA Code of Practice, by your treating clinic.

    • Been offered counselling by your treating clinic about the implications of the treatment.

       

Ordering and purchasing donor eggs

  • An order is considered completed when the recipient has completed and returned all required documentation, made payment and the recipient clinic has confirmed treatment. A completed order will be confirmed by the LEB.

  • If choosing a fresh egg donor, you must be ready to start the treatment process (Synchronisation) 2 weeks from your order being confirmed.

  • Frozen eggs provided by LEB must be used in treatment within 2 months of the date of dispatch from LEB. This is to ensure that your reserved pregnancy slot is not lost.

  • LEB will confirm your order when they have received confirmation of your treatment cycle from your chosen clinic, as well as received your signed consent form and payment in full.

  • Please respond to LEB’s confirmation email within 5 days or your order will be cancelled and a refund given minus an administration charge of £150. Remember to check your junk/spam mail folder. If you have any queries regarding the receipt of your confirmation email, please call 020 7563 4306 between 0900 – 17.30hrs and a member of staff will be happy to help you.

  • Donor eggs will only be reserved and dispatched after full payment.

  • See the Refunds and Cancellation policy for further details.

General

  • Donor Eggs provided by LEB (‘Eggs’) may only be used for fertility treatment at The London Women’s Clinic or The Bridge Centre

  • LEB provides Eggs to you for your exclusive personal use and you confirm that you will only use it as such.
  • LEB Egg provided to you may not be resold or distributed without LEB’s written permission.

  • Information on donors comprises sensitive personal data for purposes of the Data Protection Act 1998. LEB will only provide relevant information to you for the purpose of allowing you to select an Egg donor, without breaching the donor’s confidentiality.

  • LEB’s catalogue usually has over a large selection of available donors. However, sample availability may be limited at times. LEB provides donor eggs on a first come, first served basis.

  • It is important that you inform LEB of your agreed treatment date and inform them of any changes in date immediately, should it occur.

  • This agreement does not override the terms of paragraph 4A of Schedule 3 to the Human Fertilisation and Embryology Act 1990 (as amended) (‘HFE Act’) which states that the Egg donor may withdraw or vary her consent from the use of her eggs in treatment at any time. This includes any embryo created using her eggs at any time until that embryo is transferred to a woman or allowed to perish.

  • Please be aware that embryos created from different donors cannot be used in one treatment cycle. Therefore, if you currently have embryos in storage created from donor eggs from a previous treatment cycle, you should order the same donor again. This ensures that, should you freeze further embryos in your new cycle, any future treatment will not be compromised. If your previous donor does not appear on the catalogue please contact matching@londoneggbank.com to confirm stock availability.

Quality standards

  • All donors available via the LEB online catalogue have been recruited and screened in compliance with donation criteria under the European Tissues and Cells Directive (‘EUTCD’), Human Fertilisation and Embryology Authority (HFEA) standards and professional guidance.

  • All frozen donor egg samples have been procured, tested, processed, preserved and stored in compliance with EUTCD and HFEA requirements.

  • LEB donor eggs meet all required quality standards. However, LEB cannot guarantee that a pregnancy will be achieved using donor eggs or that any pregnancy or offspring derived as a result of using the egg donor will be free from genetic disorders/defects or infectious diseases. In particular:

    i. it is impractical to test for ALL genetic markers or infectious diseases and in some cases there are no available tests;
    ii. donor testing is properly administered; however even where the results show normal, the tests have limitations and may not be entirely reliable; and
    iii. LEB’s recruitment processes (including counselling) rely on the donor providing accurate and correct information about their genetic and general health history. We treat the information provided by the donor in good faith. LEB has no way of independently verifying this information. In our experience we are not aware of any inaccurate information being provided by our donors.

    Donor confidentiality

    Non-identifying information about each donor is displayed on the LEB online catalogue. LEB is unable to provide any further personal information on donors.

    Changing your donor

    Should you decide to change your donor for any reason an administration fee of £150 will be charged once your order has been confirmed and accepted.

    Trademarks

    All trademarks, service marks and trade names of London Egg Bank used in the site are trademarks or registered trademarks of London Egg Bank (LEB).

    Limitation of liability

    London Egg Bank shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if London Egg Bank has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Typographical errors

    In the event that a London Egg Bank product is mistakenly listed at an incorrect price, London Egg Bank reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The London Egg Bank reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, London Egg Bank shall issue a credit to your credit card account in the amount of the incorrect price.

    Use of site

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a London Egg Bank or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Communications and opt-out option

    We may use the information that you provide to send you information and materials that we think may be of interest to you. If you do not wish to receive any further information or materials from us, you may opt out by checking the appropriate box on the website or by contacting us in writing. The London Egg Bank will not share your personal information with a third party for the purpose of solicitation without your prior consent. Any disclosure of personal information to a third party will require those parties adherence to at least equivalent Privacy policies.