Refund & Cancellation Policy

We want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of our obligations to you, should you want to cancel your order with us.  If you wish to cancel your order because you have changed your mind about your purchase, The London Egg Bank will offer you a full refund provided that you cancel your order within 5 days of placing the order.  Orders cancelled after 5 days will be refunded minus an administration fee of £150.00.  Please also note that the courier fee will not be refunded on orders cancelled after 5 days.

Changing your donor

Should you decide to change your donor for any reason an administration fee of £150 will be charged once your order has been confirmed and accepted.